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The IT Skeptic Annual Awards are out!

Anyone with even the smalles twist of sarcasm will appreciate the annual new year awards by the IT Skeptic.Read all the IT Skeptic Awards <<here>>You are not watching this post, click to...

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Member benefit offer for COBIT5 training extended: €600 for 2 day training...

COBIT 5 is here to stay. It sets the standard for IT governance, and determines the preconditions for your IT service management programs.Because COBIT is so extremely important for good IT service...

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itSMF Denmark choses new Book of the Month: "Designing and Transforming IT...

This time, an itSMF organization has chosen a book that was not produced by OGC or itSMF. The title "Designing and Transforming IT Organizations" is an independent title, produced by Inform-IT, and...

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ABC of ICT V3

IT organizations have been struggling for the last ten years to adopt best practice frameworks such as ITIL in an effort to bring IT under control. However we have generally failed to realize the...

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Out of one silo and into another

In the past twenty years many organizations adopted ITIL best practice and made a concerted effort to move from technology silos with embedded processes. But rather than having processes span all...

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The Process Management Matrix (PMM), variations in process management

This free download is one of most appreciated articles in Volume I of "IT Service Management Global Best Practice". It was quoted many times in recent LinkedIn discussions. PMM is one of the...

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Improving the IT organization using the team model (MOF)

Most improvements to IT service delivery using the ITIL framework take several years before an acceptable level of maturity, reliability and availability is achieved. Marcel Burghoorn, Paul Leenards...

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Functions and processes in IT management - Migrating from an ITIL reference...

Functions and processes in IT management Migrating from an ITIL reference model to a universal implementation model ITIL does not structurally and clearly discriminate between processes and functions....

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TSO publishes second Roles book: Service Level Management and the Service...

SERVICE LEVEL MANAGEMENT AND THE SERVICE MANAGER ROLES, RESPONSIBILITIES AND ORGANIZATION STRUCTURES FOR MANAGING AGREED SERVICESYou are not watching this post, click to start watchingread more

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Call for Authors: Roles, responsibilities, skills and competences in IT...

=== PROJECT HAS STARTED === AUTHORS AND REVIEWERS HAVE BEEN SELECTED === BOOKS EXPECTED BY WINTER 2011====There are lots of publications on IT Service Management (ITSM), but almost none about the...

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Incident mgr and Problem mgr: Can these roles be combined?

Smaller companies most often do not have the luxury of being able to appoint different people for all process management roles. This confronts them with the question: "which roles can be combined,...

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Designing and transforming IT organizations

Author: Job ten Hagen Publisher: TSO (The Stationery Office)'Designing and Transforming IT Organizations' is the introduction book to a series of (initially) six books that will provide background...

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Book review "Designing and transforming IT organizations"

In January, the members of our LinkedIn groups were invited to read and review some of the latest new books in the field of IT management. You can find the first review by Samantha Plescia,...

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Second book review on "Designing and Transforming IT Organizations"

This is the second review delivered by one of our LinkedIn group members. The first review can be found here.You are not watching this post, click to start watchingread more

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Third and final book review "Designing and transforming IT organizations"

In January, the members of our LinkedIn groups were invited to read and review some of the latest new books in the field of IT management.You are not watching this post, click to start watchingread more

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SERVICE RESCUE! A #mustread new title on Incident Management in a Service...

Incident Management in a Service Management Architecture You are not watching this post, click to start watchingread more

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Finally, ISO9000:2015 was released!

ISO9000, the "mother of all standards', has been revised and was released recently.You are not watching this post, click to start watchingread more

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All ITSM Portal products lists are now embedded

All of ITSM Portal's products lists are now embedded on this site.Check out the following lists:Tools: ITIL tools Free Helpdesk tools for ITIL/ITSMBPM tools Enterprise Architecture tools Open source...

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